Joy of Grooming Barbershop SMS Policy

Purpose

This policy explains how Joy of Grooming Barbershop uses SMS messaging to communicate with clients and how clients can manage their preferences.

Message Types

• Appointment confirmations, reminders, and updates

• Reschedule/cancellation notices

• Receipts and follow-up requests

• Occasional promotions and special offers

Frequency

2–6 messages per month on average.

Consent (Opt-In)

Clients must explicitly consent before receiving SMS. Consent is collected through:

• Online booking (checkbox agreement)

• In-store booking (verbal consent recorded in CRM)

• Texting JOIN to our business number

Opt-Out

Clients can stop receiving messages at any time by replying STOP. A confirmation message will be sent to verify removal.

Help

Reply HELP for customer support contact information.

Carrier Disclaimer

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Data Use

Phone numbers are stored securely in our CRM and only used for appointment communications and offers from Joy of Grooming Barbershop. Data is never sold or shared with third parties.

Contact

For questions about this policy or assistance, contact us at:

Joy of Grooming Barbershop

[email protected]